Yes, we do accept refund subject to fulfilment of the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The item should have its original packaging with all the tags etc. - The refund request is made within 2 days of delivery. To request for a refund, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.
Top Brand is not like the regular stores that sell premium items; we are so concerned about our customers' trust and would do anything to ensure their satisfaction, too. Why? This is because our business is built on trust.
IT’S IN US
Every item provided on Top Brand is something we’d love to wear – you will only find top-notch, authentic, and original stuff on our store. Top Brand is founded to be a leading, one-stop-shop for all sneakers and streetwear needs. We are a team of aficionados who really understand the culture of sneakers and street wears.
When you see us keep mentioning about quality and uniqueness, that’s because it’s in us – that’s what we live for, and that’s what we offer. Shopping from us is totally safe, and your privacy is highly respected.
WE HAVE MANY YEARS OF EXPERIENCE
The thirst to provide only original stuff starts with our team. Our staff is highly experienced and passionate about this business. We guarantee an unwavering commitment to how we treat customers.
Our staff’s expertise in sneakers and streetwear business is well-rooted; each member of our staff has at least 10 years of experience and can easily discern between authentic, original sneakers and cheap ones.
More so, we generally understand that our business runs on trust, and we'd not love to ruin our hard-earned reputation.
Our team carries out serious inspections on all products to be listed on our marketplace to ensure that we only provide you with the best and original sneakers. We are not like the others that would list products without validating the authenticity.
Sellers must present proof that validates the authenticity of what they are trying to sell on our platform. Also, we physically inspect these sneakers and street wears.
Worldwide FREE EXPRESS shipping on all orders
We hold and authenticate inventory on site so you don’t have to wait to receive product from a 3rd party seller. Processing and order verification typically occur 1-3 business days prior to shipping.