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1.1 For purposes of this Refund Policy, “we” or “our” refers to Top Brand and “you” or “your” refers to the users. Please read this Refund Policy carefully as it constitutes your agreement with us.
1.2 By engaging us to provide products to you, you agree to be legally bound by this Refund Policy. We reserve the right to change or modify this Refund Policy at any time.
1.3 Unless otherwise specified, any changes or modifications will be effective immediately and your continued use of our services after such time will constitute your acceptance of such changes or modifications.
2. PRODUCT INFORMATION
2.1 Top Brand made every effort to display as accurately as possible the colors, size and shape of the products that appear on the website. However, as the actual colors, size and shape you see will depend on your monitor; we cannot guarantee that your monitor’s display of any color, size and shape will accurately reflect the color, size and shape of the product on delivery.
2.2 Top Brand is committed to excellence, and the full satisfaction of our customers. Top Brand proudly offers shipping services by partnering with FedEx, ups and dhl who ship the said products from Asia. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times
2.3 Top Brand will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Top Brand reserves the right to refuse orders where product information has been mis-published.
3.1 Top Brand wants its customers to buy with confidence every time they initiate a transaction via Top Brand and we are always willing to resolve problems.
3.2 While raising a dispute you should briefly address the issue and if possible attach images. You are also required to provide us with the following details:- date of transaction, amount of transaction, transaction ID and description of the problem.
3.3 Once a complaint is raised, we will take 3-5 working days to resolve the issue.
Note:A confirmation email will be sent to you once the order is authorized and verified. Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.
Process of Return/Refund
We do not offer refunds that are not in accordance with our policies. To protect all customers and ensure that all returns and exchanges are handled fairly, Top Brand can only reimburse you in the following cases:
All returned items must adhere to our return policy for a refund to be processed:
- Items must be unworn, unused, unwashed and in the original condition received.
- Authenticity tags on footwear must be intact. If removed, the item will not comply with the returns policy and will not be refunded.
- Footwear must be returned in the original box provided, and packaged inside a protective shipping box. - Return requests must be submitted within 14 days of the delivery date, and item(s) must be shipped back within 7 days of an approved request. Items that do not comply or are sent outside of this window are subject to refusal and may sent back to you.
To ease the process of the refund, you are to fill out the following information and send to our email:-
Reason for requesting a refund
Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 2 days, and a credit will automatically be applied to your credit card or original method of payment. If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We are here to help! Please do not hesitate to submit a complaint if you have problems with your order. Contact our customer service team by sending an email to email@example.com.