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Customer satisfaction is always the top priority at Top Brand Store. Our Products are shipped from China and all items are checked by our quality assurance team before shipment. If you are not satisfied with the items received, we can easily arrange a refund for you. You may exercise your right to seek a refund or store credit for the purchased items within 2 days in their original state (opened and unused) with receipt or proof of purchase from the date on which you received them from, and which you will pay for the item to be delivered to us.
Note:A confirmation email will be sent to you once the order is authorized and verified. Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.
Process of Return/Refund
We do not offer refunds that are not in accordance with our policies. To protect all customers and ensure that all returns and exchanges are handled fairly, Top Brand can only reimburse you in the following cases:
To ease the process of the refund, you are to fill out the following information and send to our email:-
Reason for requesting a refund
Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 2 days, and a credit will automatically be applied to your credit card or original method of payment. If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org .
We are here to help! Please do not hesitate to submit a complaint if you have problems with your order. Contact our customer service team by sending an email to email@example.com .