Surat, Gujarat
6 hours ago
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1. INTRODUCTION 


1.1 For purposes of this Refund Policy, “we” or “our” refers to Top Brand and “you” or “your” refers to the users. Please read this Refund Policy carefully as it constitutes your agreement with us. 

1.2 By engaging us to provide products to you, you agree to be legally bound by this Refund Policy. We reserve the right to change or modify this Refund Policy at any time.   
1.3 Unless otherwise specified, any changes or modifications will be effective immediately and your continued use of our services after such time will constitute your acceptance of such changes or modifications.

2. PRODUCT INFORMATION 

2.1 Top Brand made every effort to display as accurately as possible the colors, size and shape of the products that appear on the website. However, as the actual colors, size and shape you see will depend on your monitor; we cannot guarantee that your monitor’s display of any color, size and shape will accurately reflect the color, size and shape of the product on delivery. 

2.2 Top Brand is committed to excellence, and the full satisfaction of our customers. Top Brand proudly offers shipping services by partnering with FedEx, ups and dhl who ship the said products from Asia. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times

 

2.3 Top Brand will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Top Brand reserves the right to refuse orders where product information has been mis-published. 
 

3. DISPUTES

3.1 Top Brand wants its customers to buy with confidence every time they initiate a transaction via Top Brand and we are always willing to resolve problems. 
3.2 While raising a dispute you should briefly address the issue and if possible attach images. You are also required to provide us with the following details:- date of transaction, amount of transaction, transaction ID and description of the problem.
3.3 Once a complaint is raised, we will take 3-5 working days to resolve the issue.  

Note:A confirmation email will be sent to you once the order is authorized and verified. Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.

Process of Return/Refund

We do not offer refunds that are not in accordance with our policies. To protect all customers and ensure that all returns and exchanges are handled fairly, Top Brand can only reimburse you in the following cases:

  • if the package does not arrive within 60 days
  • if you want return product or cancel order we will hold the 50% amount on product sell price
  • The package has arrived in a damaged condition if contacted us in 1 day after receipt  (proof required).
  • The item arrived in extremely poor quality if contacted us in 1 day after receipt (evidence is required).
  • The wrong product was delivered.
  • We accept return for size exchange if contacted us in 1 day after receipt
  • Other (please describe).
POSSIBLE RETURN CONDITIONS
  • We can return the product if there is a size issue with any of the product when delivered to you.
  • we can return product or cancel order we will hold the 50% amount on product sell price


    To ease the process of the refund, you are to fill out the following information and send to our email:-

     

    Name

    Email

    Reason for requesting a refund

     

    Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 2 days, and a credit will automatically be applied to your credit card or original method of payment. If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@topbrand.store.

    We are here to help! Please do not hesitate to submit a complaint if you have problems with your order. Contact our customer service team by sending an email to support@topbrand.store.

     

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