7/5/2020 Update: Due to high order volume and COVID-19 Orders 



In light of the unprecedented, global response to COVID-19, we want to provide you an update on how this situation may impact Top Brand transactions.

To help, we have put together new FAQs specific to COVID-19 below. If you still need to contact Top Brand Support, please know that our customer service teams are working tirelessly to answer you as quickly as possible. However, we would like to ask for your patience and understanding as this is an ever-changing situation. Please refrain from contacting us multiple times about the same issue as this can cause further delays.

We thank you again for your patience and understanding during these challenging times and for being a loyal Top Brand customer.

Is my delivery going to be delayed?

Our goal is to fulfill orders within our usual timeframes. However, delivery times are dependent on the capabilities of our delivery partners as well as any government’s recommendations or regulations towards self-isolation. We are a global marketplace, and it is possible that delays in Europe could impact delivery times to the United States, for example. To check the current status and delivery tracking of your order, 

Where can I get updates on my order?

 To check out the current status and delivery tracking of your order, visit  https://topbrand.store/apps/parcelpanel

You can also follow  DHL service alerts to keep up to date on COVID-19 shipping delays.
DHL Important Information
DHL Global News Alerts